Buyer Protections

What protections can I get and how it works?

Everyone who shops on SexLighting.com receives the following guarantees for each purchase:

1.    Full refund if you don’t receive your order

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

How it works:

Suppliers on SexLighting.com set a delivery time with a maximum of 60 days (90 days for deliveries to Russia). If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.

Full refunds are not available in the following circumstances:

·         Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

·         Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by natural disaster)

·         Other exceptional circumstances outside the control of SexLighting.com

2.    Refund or keep items not as described

You can get a full refund if your item is significantly different from the seller’s description, or you can choose a partial refund and keep the product.

How it works:

Every seller sets a return policy to resolve issues where the item is not as described (i.e. who is responsible for return shipping costs). If your item is not as described, you should contact the seller to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund. Otherwise, you will get a full refund as established by the seller’s return policy.